Report a Complaint

When reporting a failing system or other occurrences please call Ottawa Septic System Office at 613-692-3571, Press “4” for any septic inquiries OR email This email address is being protected from spambots. You need JavaScript enabled to view it.. You need to provide the following information upon calling our office for the property in question:

  • Name of Property Owner
  • Civic Address (Ex. 3889 Rideau Valley Dr.)
  • City Ward
  • Complaint (e.g., I can see sewage pooling on my neighbors’ septic bed)
  • Are you a neighbour, councillor, or installer? From the Health Unit, By-Law Office or Building Inspector?

Please note all reports are kept confidential

If you would like to receive a response from us ensure you leave contact information otherwise we will treat this as an anonymous report.

Helpful Resources